1. General Overview
Welcome to Splash Zone TCG. These Terms of Service (“Terms”) apply to all purchases made through our online store and affiliated marketplaces. By placing an order with Splash Zone TCG, you agree to these Terms. Please read them carefully before completing your purchase.
2. Product Descriptions
- Splash Zone TCG provides clear and accurate descriptions of all trading cards, singles, sealed products, and collectibles.
- Card conditions follow standard hobby grading terminology (e.g., Near Mint, Lightly Played, Moderately Played, etc.).
- Products may use actual photos or stock images.
3. Pricing & Payments
- All prices are listed in USD unless specified otherwise.
- Payment must be completed at checkout using accepted payment methods.
- We reserve the right to update or adjust pricing at any time before an order is completed.
4. Order Processing Time
- Orders are generally processed within 1–3 business days.
- Processing times may extend during holidays, major card releases, or periods of high demand.
5. Shipping Policy
- Splash Zone TCG ships all items securely using protective packaging to ensure safe delivery.
- Tracking information will be provided when available.
- Shipping carriers, delivery timeframes, and methods may vary depending on order size and destination.
- Splash Zone TCG is not responsible for delays caused by shipping carriers.
6. Lost, Damaged, or Stolen Packages
- Once an order is handed to the shipping carrier, Splash Zone TCG is not liable for transit delays, lost packages, or theft.
- If your package arrives damaged, contact us within 48 hours and include photos of the packaging and item.
- For lost or stolen packages, customers may need to file a claim directly with the carrier.
7. Returns & Refunds
Because trading cards and collectibles are sensitive to handling and condition:
- All sales are final, unless Splash Zone TCG ships the incorrect item.
- Returns are only accepted for incorrect orders or significantly misrepresented items.
- Approved returns must be shipped back in the same condition they were received.
- Refunds will be issued after the returned item is received and inspected by Splash Zone TCG.
8. Order Cancellations
- Orders may be canceled within 1 hour of purchase, provided the order has not yet been processed or shipped.
- Once an order has shipped, it can no longer be canceled.
9. Authenticity Guarantee
- All products sold by Splash Zone TCG are guaranteed authentic.
- We do not sell fake, proxy, or counterfeit cards.
- If you believe you have received a counterfeit item, contact us immediately with supporting evidence.
10. Collector Value Disclaimer
- Trading card values fluctuate over time. Splash Zone TCG does not guarantee future value, rarity increases, or potential grading outcomes.
- We are not responsible for market changes that occur after purchase.
11. Privacy & Security
- Personal information is used solely for order fulfillment, communication, and customer service.
- Splash Zone TCG does not sell, distribute, or share your personal information with third parties, except as needed for payment processing and shipping.
12. Updates to Terms
- Splash Zone TCG reserves the right to update or modify these Terms at any time.
- Continued use of our store after changes are posted indicates acceptance of the updated Terms.
13. Contact Information
For customer support or questions regarding these Terms, contact:
Email: support@splashzonetcg.com
Business Name: Splash Zone TCG
Website: https://splashzonetcg.com